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Frequently asked questions
IMPORTANT INFO
DELIVERY & POSTAGE DETAILS
SPECIAL EVENTS & CORPORATE ORDERS
We are a Home-based, 100 % Indigenous owned small business and Council approved kitchen.
Located in the South Metropolitan Area in Perth, Western Australia
Due to privacy reasons, pick up details of our Home address will only be supplied when payment of your order is finalised and confirmation closer to date of pickup order.
Thank you for your understanding.
• Metro Area orders: A minimum of 2 weeks' notice is required for all Metro orders.
• Postage orders outside of Metro area: All Postage orders a sent via Express postage Australia wide. However, due to this and ensuring your order is delivered on time for your event, will require at least 4 weeks' notice. As the order once finalized and packaged will be sent out 2 weeks before its due date to ensure it has enough time to be received.
• Freshness: All cookies are heat sealed to maintain freshness and individually wrapped in their own cookie bags.
Yes, custom cookie stamps can be ordered to tailor your cookies to your event. Custom stamp outsourcing is available, with prices starting from $20.00, depending on the size, design, and postage.
Please note that I do not create the stamps myself; they are outsourced through an external business. If you choose to supply your own stamp, I'm more than happy to use it for your order and will return it to you afterward.
Please ensure any images supplied are of high quality and high resolution, as they will be printed onto edible image paper. Low-quality or blurry images may affect the final result. Please note that very dark images may not print clearly, so lighter, clearer images are recommended for the best outcome.
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